Total quality and change management: integrating approaches for organisation design

Offers a framework for understanding and improving the implementation of a total quality (TQ) culture in manufacturing companies. It is based on the assumption that management team understanding of the inherent opportunities and limitations of each approach is essential for maintaining the momentum of culture change. Continuous improvement is difficult because a whole new mindset or paradigm is required to relaunch a TQ programme. Central to this paradigm switch is the revealing of shared, taken-for-granted assumptions amongst the management team about how to organise, manage and compete through TQ. Current disparate practices, which the authors have labelled the TTQ model (transformation model of TQ), seek to change managerial thinking about TQ by creating company-generated managerial assumptions against ideas `from outside´