An ontological multi-criteria optimization system for Workforce Management

Workforce Management (WFM) is becoming a core decisional approach for optimizing different enterprise processes such as operational activities needed to maintain a high production rate. However, in order to solve complex optimization problems it is necessary to analyze and deal with a plethora of distributed and semantically different information defining the collection of criteria from which enterprise activities depend. For this reason, this paper introduces a novel WFM system that, by using an ontological representation of knowledge related to the different aspects of an enterprise activity, exploits a multi-criteria decision making approach for selecting the most suitable strategies to face WFM issues.