DocumentCode
278546
Title
The Work Management System
Author
Garwood, Gerry
Author_Institution
British Telecomm. Labs., Ipswich, UK
fYear
1991
fDate
33515
Firstpage
42522
Lastpage
42525
Abstract
The author looks at a new computer support system, the Work Management System (WMS). The prime role of WMS is to automatically collect work from various sources, allocate that work to the required individual(s) and then despatch the work at the appropriate time such that: the right person with the right skill, information and stores will be available at the right place and time in a cost effective manner. The initial scope covers the repair and installation of basic telephone equipment for both residential and business customers, including payphones, and the internal activities related to maintaining network equipment
Keywords
installation; maintenance engineering; telecommunication network management; telecommunications computing; WMS; Work Management System; computer support; cost effective; installation; maintaining network equipment; repair; telephone equipment; work allocation;
fLanguage
English
Publisher
iet
Conference_Titel
Network Management, IEE Colloquium on
Conference_Location
London
Type
conf
Filename
181887
Link To Document