Title :
Outsourcing assistance with computer system selection: a success factors model
Author :
Gable, G.G. ; Sharp, J.A.
Author_Institution :
Dept. of Inf. Syst. & Comput. Sci., Nat. Univ. of Singapore, Singapore
Abstract :
The outsourcing of IS expertise to supplement in-house resources is a widespread and growing practice This paper describes the empirical investigation of characteristics of clients and external consultants, and of their interactions, which influence consultant engagement success when selecting a computer system. The study model is tested through (1) a pilot case study, (2) cross-case analysis of five firms and (3) a survey of clients and consultants involved in 49 computerization projects. Path analysis suggests (1) clients and consultants have similar influence on the level of client involvement, (2) the relationship between the client and the consultant is the key to success, and (3) while no direct effect of involvement on success is identified, the indirect effect of involvement through relations is large
Keywords :
computer selection; consultancies; client involvement; computer system selection; computerization projects; consultant engagement; cross-case analysis; information systems expertise; outsourcing assistance; patch analysis; success factors model; Computer science; Costs; Feedback; Hydrogen; Information systems; Outsourcing; Predictive models; Quality assurance; Testing;
Conference_Titel :
System Sciences, 1992. Proceedings of the Twenty-Fifth Hawaii International Conference on
Conference_Location :
Kauai, HI
Print_ISBN :
0-8186-2420-5
DOI :
10.1109/HICSS.1992.183531
