Title :
DSS support groups: an empirical investigation
Author :
Hawk, Stephen R. ; Bariff, Martin L.
Author_Institution :
Stuart Sch. of Bus., Illinois Inst. of Technol., Chicago, IL, USA
Abstract :
Decision support systems (DSS) are widely used by managers to provide problem solving assistance. Despite their widespread use, little is known about how organizations support DSS users. This paper reports on a field study that sought to identity the support characteristics of a sample of DSS groups. Twenty-three DSS groups participated in the study to provide information on group location, staff size and backgrounds, formalization, and DSS services in addition to other support characteristics
Keywords :
decision support systems; technical support services; DSS services; DSS support groups; DSS users; decision support systems; formalization; group location; managers; organizations; problem solving assistance; staff backgrounds; staff size; Costs; Data analysis; Decision support systems; Hardware; Power system management; Power system modeling; Problem-solving; Quality management; Software tools; Technology management;
Conference_Titel :
System Sciences, 1992. Proceedings of the Twenty-Fifth Hawaii International Conference on
Conference_Location :
Kauai, HI
Print_ISBN :
0-8186-2420-5
DOI :
10.1109/HICSS.1992.183533
