Title :
Design and Implementation of Telephone Integrated Information Management System
Author_Institution :
Sch. of Phys. & Inf. Eng., Jianghan Univ., Wuhan, China
Abstract :
This article Introduces CTI technology, as well as design and implementation of an integrated telephone information management system for legal hotline based on CTI technology. This system adopts the application platform consisted of TeleWind series analog telephone voice card and industrial computer, realizes external line automatic responding, intelligent switching over and automatic recording. This article also introduces the design for the general frame of the platform and describes the implementation of key technology in detail. The actual operation meets the requirements of customers.
Keywords :
call centres; computer telephony integration; information management; CTI technology; TeleWind series voice card; analog telephone voice card; computer telecommunication integration; industrial computer; integrated telephone information management system; legal hotline system; Analog computers; Application software; Distributed computing; Information management; Law; Legal factors; Standards development; Telecommunication computing; Telecommunication standards; Telephony; Analog Telephone Voice Card; CTI; Calling Center; Telephone Recording;
Conference_Titel :
Cooperation and Promotion of Information Resources in Science and Technology, 2009. COINFO '09. Fourth International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-0-7695-3898-3
DOI :
10.1109/COINFO.2009.12
