Title :
Using computing to improve the quality team process: some initial observations from the IRS-Minnesota project
Author :
DeSanctis, Gerardine ; Poole, Marshall Scott ; Lewis, Howard ; Desharnais, George
Author_Institution :
Minnesota Univ., Minneapolis, MN, USA
Abstract :
The Internal Revenue Service (IRS) and the University of Minnesota are conducting a multi-year study of GDSS use in small group meetings. The paper presents some initial findings on the extent and types of uses that quality teams are making of a GDSS in the IRS Manhattan District Office
Keywords :
decision support systems; groupware; public administration; GDSS; IRS-Minnesota project; Internal Revenue Service; quality team process; small group meetings; Atmosphere; Decision making; Decision support systems; Documentation; Globalization; Instruments; Problem-solving; Quality management;
Conference_Titel :
System Sciences, 1991. Proceedings of the Twenty-Fourth Annual Hawaii International Conference on
Conference_Location :
Kauai, HI
DOI :
10.1109/HICSS.1991.184210
