DocumentCode
2801132
Title
Communication as product: online courseware
Author
Rosenbaum, Stephanie
Author_Institution
Tec-Ed Technical Communication & Graphics Services Inc., Ann Arbor, MI, USA
Volume
1 & 2
fYear
1991
fDate
30 Oct-1 Nov 1991
Firstpage
60
Abstract
Discusses the design, development, and testing phases for creating online courseware that meets customer objectives and increases customer satisfaction. In addition to drawing parallels between creating the product and its courseware, the author emphasizes issues relating to online courseware (as contrasted to traditional paper-based or `stand-up´ training). Two case histories of online courseware illustrate the process
Keywords
DP management; computer aided instruction; educational courses; software engineering; technical presentation; case histories; communication product; customer objectives; customer satisfaction; design phase; development phase; online courseware; testing phase; training; Collaborative work; Courseware; Customer satisfaction; Graphics; Job design; On the job training; Process design; Professional communication; Testing; Usability;
fLanguage
English
Publisher
ieee
Conference_Titel
Professional Communication Conference, 1991. IPCC '91. Proceedings. The Engineered Communication., International
Conference_Location
Orlando, FL
Print_ISBN
0-7803-0482-9
Type
conf
DOI
10.1109/IPCC.1991.172734
Filename
172734
Link To Document