Title :
The value of field feedback in consumer electronics: a case study
Author :
Petkova, Valia T. ; Sander, Peter C.
Author_Institution :
Eindhoven Univ. of Technol., Netherlands
Keywords :
consumer electronics; customer services; innovation management; product customisation; reliability; time to market; Internet; consumer electronics; failure information feedback flow; field feedback; innovative audio product; product quality; software update; successive product generation; technical field failure information; Computer aided software engineering; Consumer electronics; Electronic equipment testing; Feedback; Innovation management; Internet; Manufacturing processes; Technological innovation; Technology management; Time to market;
Conference_Titel :
Reliability and Maintainability Symposium, 2005. Proceedings. Annual
Print_ISBN :
0-7803-8824-0
DOI :
10.1109/RAMS.2005.1408365