Usage of and support for information centers: an exploratory survey

An exploratory survey of ICs (information centers) is described. On-site interviews were conducted to determine the current status of the information centers as well as their future direction. A semi-structured questionnaire containing 114 questions was administered to individuals in 20 corporations using personal interviews. The authors report the findings of the study regarding four topics: the nature of the user community, the initial and current attitudes regarding the formation of ICs, the organizational impacts of the ICs, and issues of major concern for ICs. A brief comparison of the findings with other empirical studies is given