Information center services: an empirical study

126 information centers (ICs) were surveyed to determine which services they offer, which ones they do not offer, and which ones they offered previously but discontinued. Based on the survey responses, a definitive list of 35 individual IC services offered by information centers was obtained. Although only seven of the services are offered in les than one-half of the responding companies, some services are offered less frequently than expected. The service group of software support is offered most frequently and the miscellaneous support group is offered least frequently. It is observed that the diversity of these services and the frequency with which they are offered indicate that the IC continues to be a strategically important concept for supporting end-user computing in organizations