Information center services: an empirical study

Author

Carr, Houston H. ; Rainer, Rex Kelly, Jr.

Author_Institution

Dept. of Manage., Auburn Univ., AL, USA

Volume

iii

fYear

1990

fDate

2-5 Jan 1990

Firstpage

228

Abstract

126 information centers (ICs) were surveyed to determine which services they offer, which ones they do not offer, and which ones they offered previously but discontinued. Based on the survey responses, a definitive list of 35 individual IC services offered by information centers was obtained. Although only seven of the services are offered in les than one-half of the responding companies, some services are offered less frequently than expected. The service group of software support is offered most frequently and the miscellaneous support group is offered least frequently. It is observed that the diversity of these services and the frequency with which they are offered indicate that the IC continues to be a strategically important concept for supporting end-user computing in organizations

Keywords

information centres; empirical study; end-user computing; information centers; service group; software support; Authorization; Availability; Databases; Educational technology; Hardware; Information resources; Integrated circuit modeling; Integrated circuit testing; Planning; Vehicles;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1990., Proceedings of the Twenty-Third Annual Hawaii International Conference on

Conference_Location

Kailua-Kona, HI

Type

conf

DOI

10.1109/HICSS.1990.205349

Filename

205349