Quality aspects of software product supply and support using the Internet

Explores the quality aspects of using the Internet to supply and support software products. The Software Engineering Applications Laboratory (SEAL) at the authors´ university is in the process of developing various software products to be distributed commercially in the near future. SEAL has chosen to use the Internet to supply and support these products. A system has been developed for this task, named the Internet System for the Supply and Support of Software (IS⁴ ). SEAL is committed to developing and supplying software within a quality management system. Consequently, an investigation was undertaken into the quality characteristics and requirements based on the ISO 9001 standard for quality assurance and the ISO/IEC JTC1/SC7 software engineering standards. The investigation focused on quality requirements for processes related to supplying and supporting software as well as on the quality characteristics of IS⁴ and its development process. These quality concerns have been incorporated into SEAL´s quality management system, the design and development of IS⁴ and the development process for SEAL products