Electronic workflow for transaction-based work cells in a financial services firm

Author

Ferrin, David M. ; Miller, Martin J. ; Giron, Gustavo

Author_Institution

Andersen Consulting, Northbrook, IL, USA

Volume

2

fYear

2000

fDate

2000

Firstpage

2055

Abstract

In determining an electronic workflow system, a financial services firm utilized simulation to determine the necessary capital expenditure. Analysis included batching options, service level agreements and full time equivalent allocations and schedules. This information was then processed in transaction-based work cells which were redesigned using simulation. This paper discusses the approach, benefits and lessons learned while developing multiple simulation models for an electronic documentation system

Keywords

digital simulation; document image processing; financial data processing; mailing systems; transaction processing; workflow management software; batching options; capital expenditure; electronic documentation system; electronic workflow system; financial services firm; full time equivalent allocations; full time equivalent schedules; service level agreements; simulation; simulation models; transaction-based work cells; Animation; Consumer electronics; Documentation; Financial management; Graphics; Indexing; Marketing management; Postal services; Process design; Sorting;

fLanguage

English

Publisher

ieee

Conference_Titel

Simulation Conference, 2000. Proceedings. Winter

Conference_Location

Orlando, FL

Print_ISBN

0-7803-6579-8

Type

conf

DOI

10.1109/WSC.2000.899207

Filename

899207