Order Management of Supply Chain: A Case Study in X-Fab Sarawak Sdn Bhd

The purpose of this paper is to study the order management flow currently implemented in supply chain of a semiconductor industry. There are various activities involved in a supply chain ranging from providing raw materials to the production of products, and also to ensure the delivery of the end products to customers. The main focus of a supply chain is to ensure that customers´ orders are well-managed from the first day when the order is placed until the last day when the end products are ready to be delivered to customers. In other words, order fulfillment process (OFP) has to be practiced every time when customers place order.