Title :
Mass Changes Complex Concepts, Simple Actions
Author :
Chu, Ling-Ling ; Becker, Jane A.
Author_Institution :
Bell Communications Research, Inc.
Keywords :
Central office; Customer service; Databases; IEEE news; Rivers; Routing; Software performance; Software systems; Telephony; User interfaces;
Conference_Titel :
Systems, Man, and Cybernetics, 1988. Proceedings of the 1988 IEEE International Conference on
Print_ISBN :
7-80003-039-3
DOI :
10.1109/ICSMC.1988.712852
