Role of Agents in Providing Better Communication

Strong growth of both Internet and mobile communication leads to new promising mass-market end-user applications. Telecommunications and computing industries are not only merging their main concepts, but working towards a similar goal, namely to have fully co-operative communication systems that help automate various everyday tasks or chores. Software agent technology provides benefit to both the network Manager and the end user, so that communications systems can be efficiently maintained, which in turn provides increased business productivity and improved value added services. Sophisticated softwares are involved in Communications management and control which aid in decision making on how the network system should be configured and operated. Agents, especially mobile agents seem to be best suited because of their characteristics of autonomy, intelligence, mobility, co-ordination and cooperation. Mobile multi-agent system, control the network elements without having to rely on human mangers. In this paper we examine how mobile agents can enhance traditional connectivity provisioning management services, allowing flexible customer network management with respect to performance, fault and dynamic reconfiguration which are driven by customer-defined policies.