A Multicriteria Decision model for managing business processes

Nowadays companies recognize how important it is to manage their processes so as to increase their productivity and improve the quality of their products and operations. Managers play an important role in this context since they should monitor and improve the processes that are under their responsibility in order to create a competitive advantage for their company. However they do not have the time available to oversee all processes closely. This paper presents a management model based on Multicriteria Decision Aid (MCDA) concepts in order to help managers plan their activities throughout the week in order that they can dedicate themselves to the most critical processes.