Notice of RetractionSatisfaction degree measurement architecture for restaurants: An exploratory study

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

This research explores identify key attributes for highly satisfied diners in luxurious restaurants in Baoding, Based on the five dimensions of service quality, a specialist questionnaire is utilized to establish a complete satisfaction evaluation framework for restaurants. Data were collected from four restaurants, SVC is applied to find which attributes are critical in distinguishing highly satisfied diners from other diners,thus increasing the accuracy of our results. This study shows that courteous and friendly attitude, Responsiveness, food taste, food freshness, sanitary condition and Convenience of sparking and Convenience of traffic, The style of the interior decorations, restrooms condition and Convenience of reservation procedure are important attributes in contributing to the high satisfaction of diners. Finally, the evaluation framework and evaluation results can be used as a guide for restaurant proprietors to review, improve, and enhance Satisfaction in the future.