DocumentCode
2856224
Title
Benchmarking in the public service industry: The Italian water service management sector
Author
Storto, C. Lo
Author_Institution
DIEG, Univ. of Naples Federico II, Naples, Italy
fYear
2011
fDate
6-9 Dec. 2011
Firstpage
1145
Lastpage
1149
Abstract
The paper undertakes a benchmarking study of the water service management sector in Italy using Data Envelopment Analysis. The optimal territorial area (ATO) is chosen as unit of analysis, while sample investigated includes 38 ATOs. Both technical and scale efficiency are evaluated. Results of DEA implementation show that the average pure technical and scales efficiency are situated at 92.62% and 93.91%, respectively. Findings also show that efficiency is neither related to service average tariff nor to investment planning effectiveness. Returns to scale are investigated too.
Keywords
data envelopment analysis; management; water supply; Italian water service management sector; benchmarking study; data envelopment analysis; optimal territorial area; public service industry; Biological system modeling; Companies; Data envelopment analysis; Industries; Investments; Planning; Production; Italy; efficiency; water service sector;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial Engineering and Engineering Management (IEEM), 2011 IEEE International Conference on
Conference_Location
Singapore
ISSN
2157-3611
Print_ISBN
978-1-4577-0740-7
Electronic_ISBN
2157-3611
Type
conf
DOI
10.1109/IEEM.2011.6118094
Filename
6118094
Link To Document