Title :
Benchmarking in the public service industry: The Italian water service management sector
Author_Institution :
DIEG, Univ. of Naples Federico II, Naples, Italy
Abstract :
The paper undertakes a benchmarking study of the water service management sector in Italy using Data Envelopment Analysis. The optimal territorial area (ATO) is chosen as unit of analysis, while sample investigated includes 38 ATOs. Both technical and scale efficiency are evaluated. Results of DEA implementation show that the average pure technical and scales efficiency are situated at 92.62% and 93.91%, respectively. Findings also show that efficiency is neither related to service average tariff nor to investment planning effectiveness. Returns to scale are investigated too.
Keywords :
data envelopment analysis; management; water supply; Italian water service management sector; benchmarking study; data envelopment analysis; optimal territorial area; public service industry; Biological system modeling; Companies; Data envelopment analysis; Industries; Investments; Planning; Production; Italy; efficiency; water service sector;
Conference_Titel :
Industrial Engineering and Engineering Management (IEEM), 2011 IEEE International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4577-0740-7
Electronic_ISBN :
2157-3611
DOI :
10.1109/IEEM.2011.6118094
