Title :
IT service management and governance modeling an ITSM Configuration process: A foundational ontology approach
Author :
Baiôco, Gleison ; Costa, André Cypriano Monteiro ; Calvi, Camilo Zardo ; Garcia, Anilton Salles
Author_Institution :
Comput. Sci. Dept., Fed. Univ. of Espirito Santo, Vitoria, Brazil
Abstract :
Information technologies (IT) have become strategic and essential for business development. In this context, IT management has evolved to business driven IT management solutions. Following this evolution, configuration management process plays a key role by providing accurate IT information to other agents such as business, people, processes, tools and technologies. In this sense, agent´s interoperability has been characterized as a major research challenges in network and services management. This paper presents a proposal of IT service configuration management domain ontology. The purpose of this ontology is to provide a conceptual model of this domain committed to maximize expressivity, clarity and truthfulness of the concepts belonging to it.
Keywords :
DP management; business process re-engineering; configuration management; multi-agent systems; ontologies (artificial intelligence); open systems; IT governance; IT service configuration management; ITSM configuration management process; agent interoperability; business development; business driven IT management; foundational ontology approach; Companies; Computer science; Information technology; Internet; Legislation; Ontologies; Performance loss; Proposals; Standards organizations; Technology management; Conceptual Model; IT Governance; IT Service Configuration Management; Ontology;
Conference_Titel :
Integrated Network Management-Workshops, 2009. IM '09. IFIP/IEEE International Symposium on
Conference_Location :
New York, NY
Print_ISBN :
978-1-4244-3923-2
Electronic_ISBN :
978-1-4244-3924-9
DOI :
10.1109/INMW.2009.5195930
