Title :
Adoption of new service development tools in the financial service industry
Author :
Jin, Dayu ; Chai, Kah-Hin ; Tan, Kay-Chuan
Author_Institution :
Dept. of Ind. & Syst. Eng., Nat. Univ. of Singapore, Singapore, Singapore
Abstract :
This paper looks into antecedents of new service development tool adoption by using Theory of Planned Behavior. Empirical study was conducted among Singapore financial service firms. The results show that usefulness, ease of use, compatibility and resource commitment significantly affect tool adoption behavior.
Keywords :
financial management; service industries; Singapore financial service firms; financial service industry; service development tools; theory of planned behavior; Attitude control; Mathematical model; Organizations; Reliability theory; Technological innovation; adoption; financial service; new service development; service innovation;
Conference_Titel :
Industrial Engineering and Engineering Management (IEEM), 2011 IEEE International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4577-0740-7
Electronic_ISBN :
2157-3611
DOI :
10.1109/IEEM.2011.6118102
