DocumentCode
2856366
Title
Adoption of new service development tools in the financial service industry
Author
Jin, Dayu ; Chai, Kah-Hin ; Tan, Kay-Chuan
Author_Institution
Dept. of Ind. & Syst. Eng., Nat. Univ. of Singapore, Singapore, Singapore
fYear
2011
fDate
6-9 Dec. 2011
Firstpage
1185
Lastpage
1189
Abstract
This paper looks into antecedents of new service development tool adoption by using Theory of Planned Behavior. Empirical study was conducted among Singapore financial service firms. The results show that usefulness, ease of use, compatibility and resource commitment significantly affect tool adoption behavior.
Keywords
financial management; service industries; Singapore financial service firms; financial service industry; service development tools; theory of planned behavior; Attitude control; Mathematical model; Organizations; Reliability theory; Technological innovation; adoption; financial service; new service development; service innovation;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial Engineering and Engineering Management (IEEM), 2011 IEEE International Conference on
Conference_Location
Singapore
ISSN
2157-3611
Print_ISBN
978-1-4577-0740-7
Electronic_ISBN
2157-3611
Type
conf
DOI
10.1109/IEEM.2011.6118102
Filename
6118102
Link To Document