Evaluating user satisfaction of an interactive computer program

Author

Hartrum, Thomas C. ; Mallary, Thomas C. ; Foley, Jeffrey W.

Author_Institution

Sch. of Eng., USAF Inst. of Technol., Wright-Patterson AFB, OH, USA

fYear

1989

fDate

22-26 May 1989

Firstpage

508

Abstract

A methodology for evaluating user satisfaction with interactive software tools is described. The methodology centers around the development of a survey questionnaire to be filled out by the users. This is an extension of the approach used by J.E. Bailey and S.W. Pearson (Manage. Sci., vol.29, no.5, p.530-44, May 1983). The application of this methodology to developing a specific questionnaire for evaluating both commercial and internally developed CASE (computer-aided software engineering) tools is described. The results are analyzed both to show an example of the information available from the questionnaire and to validate the questionnaire as a relevant data-gathering mechanism

Keywords

human factors; software tools; CASE tool evaluation; computer-aided software engineering; interactive computer program; interactive software tools; survey questionnaire; user satisfaction; Application software; Business; Computer aided software engineering; Data engineering; Design engineering; Information analysis; Instruments; Military computing; Productivity; Software tools;

fLanguage

English

Publisher

ieee

Conference_Titel

Aerospace and Electronics Conference, 1989. NAECON 1989., Proceedings of the IEEE 1989 National

Conference_Location

Dayton, OH

Type

conf

DOI

10.1109/NAECON.1989.40256

Filename

40256