Research of supplier fuzzy evaluation based on customer satisfaction

This paper researches customer demands as the initial input index for the establishment of the supplier evaluation system, and uses house of quality (HoQ) to quantify customer needs, then transforms them into a corresponding supplier evaluation index weight, finally uses the fuzzy comprehensive evaluation method to process the supplier evaluation indexes and obtain the components supplier satisfaction indexes. The case study shows that the methodology combining HoQ and fuzzy evaluation is effective for supplier capability evaluation and selection.