A tale of a web services initiative: What really matters in benefits realization

Despite the reemerging focus on business value realization of IS/IT investment, there is still comparatively limited knowledge on what an organisation can do to achieve the benefits it desires from IS/IT. Amidst the economic downturn, there needs to be more emphasis on value delivery of every investments an organization made, including investment in IS/IT. Through a story of successful web services initiatives of a multinational automotive engineering and manufacturing company, this paper tries to draw attention to a myriad of factors that contributes to the successful business value realization.