Title :
Customer service supply availability
Author_Institution :
Midlands Electricity plc, Halesowen, UK
Abstract :
One of the biggest challenges facing electricity distribution engineers in the 1990´s is to focus more sharply on the customer. Increasing expectation of service and the needs of modern equipment are causing customers and the regulatory body (OFFER) to question the reliability of electricity supplies. To address this issue, the author determines customers needs and how can they be met at minimum engineering cost
Keywords :
distribution networks; electricity supply industry; power supply quality; power system reliability; cost; customer service; distribution networks; electricity supply industry; power supply quality; reliability; supply availability;
Conference_Titel :
Alternatives to More Overhead Lines - Transmission and Distribution Planning in Today's Environment, IEE Colloquium on
Conference_Location :
Coventry
