Agent-based modeling of third-party logistics performance indicators

Monitoring of relevant performance indicators can greatly contribute to the success of a logistics service provider. In practice, however, this is often done in an ad-hoc manner, leaving huge potential for improvement through adequate IT support. This paper proposes an approach to build an agent-based information system with emphasis on the interaction between the operational and strategic goals of the company. We present an example of the applied approach for the context of schedule generation and selection.