Simulation of banks queuing system based on WITNESS

Author

Hongna, Song ; Zhenwei, Duan

Author_Institution

Sch. of Energy Sci. & Eng., Henan Polytech. Univ., Jiaozuo, China

Volume

15

fYear

2010

fDate

22-24 Oct. 2010

Abstract

Queuing in a bank is a common phenomenon and also a knotty problem. This paper first processes collected line data of banks, gets distribution and parameters on customers arriving and the service time interval, then take a simulation by witness and put forward optimization measures. The assessments of two queuing strategies, taking the average length of staying and the average time of queuing in system as indexes, can play a role in the choice of the queuing way of multi-desks servers, at the same time, show it is one of effective measures, to improve efficiency of bank server system, that the calling number machine changed from multi queues and multi desks to single queue and multi desks system.

Keywords

banking; optimisation; queueing theory; WITNESS; bank server system; banks queuing system; calling number machine; multidesks servers; multidesks system; multiqueues system; optimization measures; queuing strategy; service time interval; single queue system; Educational institutions; average length of staying; average time of queuing; queue; simulation; witness;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer Application and System Modeling (ICCASM), 2010 International Conference on

Conference_Location

Taiyuan

Print_ISBN

978-1-4244-7235-2

Electronic_ISBN

978-1-4244-7237-6

Type

conf

DOI

10.1109/ICCASM.2010.5622584

Filename

5622584