A Cross-Cultural Investigation of the Goal-Attainment-Likelihood Construct and Its Effect on Satisfaction with Technology Supported Collaboration

Collaboration technologies often provide benefits to teams working together to achieve a common goal. Such technologies may be abandoned, however, if users are dissatisfied with the work practices that they support. Goal attainment has been identified as a key antecedent to satisfaction with technology supported collaboration. We examine the theoretical relationship between perceived changes in the likelihood of goal attainment and satisfaction with technology supported collaboration (operationalized as satisfaction with meeting processes and outcomes). Because culture may influence the values and perceptions of team members, we tested the model in two cultures (the Netherlands and the United States) using a questionnaire translated into both English and Dutch to collect data from government and industry teams working on real problems in their organizations. Implications of the model for information systems managers, including the management of cross-cultural teams, are discussed.