Title :
Role Separation in Strategies for Collaboration Support
Author :
Kolfschoten, Gwendolyn L. ; Niederman, Fred ; Briggs, Robert O. ; De Vreede, Gert-Jan
Author_Institution :
Delft Univ. of Technol., Delft
Abstract :
Collaboration support consists of process and (optionally) technology support. For these two types of support we can distinguish a design task (to design the process and the technology), an application task (to apply the process and to use the technology) and a management task (to manage the implementation and control of the process and to manage the maintenance of the technology). In our interviews we found that in many organizations only one role is distinguished for collaboration support; a facilitator. The facilitator often does the design and execution of the collaboration process and in many cases also takes care of the project management (e.g. acquisition of sessions, management of facilitation team and business administration) and technology application (operating the technology). External roles are often the design of the technology and the maintenance of the technology (hardware & software maintenance).
Keywords :
groupware; project management; technology management; application task; business administration; collaboration support; design task; facilitation team management; hardware maintenance; management task; project management; software maintenance; technology maintenance; Collaborative software; Collaborative tools; Collaborative work; Costs; Educational institutions; Hardware; International collaboration; Project management; Shape; Technology management;
Conference_Titel :
Hawaii International Conference on System Sciences, Proceedings of the 41st Annual
Conference_Location :
Waikoloa, HI
DOI :
10.1109/HICSS.2008.381