Title :
A CSP approach to IT service management
Author :
Dreo Rodosek, G. ; Kaiser, T. ; Rodosek, G. Dreo
Author_Institution :
Leibniz Supercomput. Center, Munich, Germany
Abstract :
Problems in planning IT services can be regarded as constraint satisfaction problems (CSP). A CSP is defined by a set of variables, a set of values for variables, and a set of constraints over variables. A solution to the CSP is an assignment of variables (i.e., a value for each variable) such that all constraints are satisfied
Keywords :
DP management; constraint theory; information technology; planning; CSP approach; IT service management; constraint satisfaction problems; planning; variables; Bandwidth; Customer service; Educational institutions; Environmental management; Network topology; Protocols; Quality of service; Resource management; Telecommunication traffic; Traffic control;
Conference_Titel :
Integrated Network Management, 1999. Distributed Management for the Networked Millennium. Proceedings of the Sixth IFIP/IEEE International Symposium on
Conference_Location :
Boston, MA
Print_ISBN :
0-7803-5748-5
DOI :
10.1109/INM.1999.770738
