Abstract :
In order to remain competitive, organizations are starting to organize their work around customer- centered business processes (BP), rather than isolated functions. From the initial focus on technologies for BP automation, over the last two decades, Business Process Management (BPM) has matured into a new business discipline. Compared to its predecessors such as Business Process Reengineering (BPR) and Total Quality Management (TQM), BPM represents a fundamental change in thinking and organizational practice that focuses on business value creation via continuous BP improvement and innovation supported by BPM-enabling technology.
