DocumentCode
2874209
Title
Business Service Management: The Impact of IT Governance Models on IT Management Policies
Author
Sallé, Mathias ; Di-Vitantonio, Giuliano
Author_Institution
HP Res. Labs., Palo Alto, CA
fYear
2006
fDate
18-22 Sept. 2006
Firstpage
373
Lastpage
380
Abstract
The nature of the relationship between the IT function and the lines of business shapes the policies for managing business services. In particular, the selection of lines of authority and financial model for the IT function dictates which business objectives drive the management of competing business demands for shared IT resources and services. This paper proposes to model business service management policies in a three-layer hierarchy and studies the impact of IT governance models on those policies. A software embodiment for the management of those policies is also highlighted
Keywords
corporate modelling; electronic commerce; IT function; IT governance model; IT management policy; business service management policy; competing business demand; financial model; information technology; shared IT resources; shared IT services; Context-aware services; Decision making; Financial management; Humans; Laboratories; Milling machines; Organizing; Resource management; Service oriented architecture; Shape;
fLanguage
English
Publisher
ieee
Conference_Titel
Services Computing, 2006. SCC '06. IEEE International Conference on
Conference_Location
Chicago, IL
Print_ISBN
0-7695-2670-5
Type
conf
DOI
10.1109/SCC.2006.31
Filename
4026954
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