Exploring the tension between user´s and main stakeholder´s goals: The role of Client Scenarios

This paper introduces the notion of Client Scenario as a conceptual tool to characterize and address the tension between user and main stakeholder´s goals in web requirements analysis. As complementary to traditional user scenarios, Client Scenarios assume the perspective of the main stakeholders of an interactive application in projecting stakeholder-desired behaviors on the user experience. Client scenarios are an important variation over a commonly used technique in requirements engineering (scenarios in general) and can facilitate web designers, requirements analysts and project managers to elicit and model a comprehensive set of requirements from different viewpoints, as they complement the considerations of the user´s needs with the communication and business goals of large web applications.