Life after implementation: operation-friendly software development

Having IT Service management as the main professional focus we perform projects for local and international companies in various industries including banking. It is not difficult to see that even in the most mature companies signs of "island-thinking" between Development and Operations are present. Lack of cooperation between these two IT teams often appears to be the root cause of various service incidents or becomes an obstacle for attempts to solve problems caused by errors in software itself or its improper operation. The aim of this work is to show the importance of effective cooperation between Development and Operations basing on a real-life case. The following areas are covered: requirements analysis; design; coding, programming and testing; integration; software acceptance support; operation and maintenance. Understanding of more effective cooperation between Development and Operations should help organizations to build an effective overall IT management system.