A Novel Methodology for M-Government Performance Evaluation in Fuzzy Area

Author

Fasanghari, Mehdi ; Samimi, Hossein

Author_Institution

Inf. Technol. (IT) Dept., Iran Telecommun. Res. Center (ITRC), Tehran, Iran

fYear

2009

fDate

24-26 Nov. 2009

Firstpage

335

Lastpage

340

Abstract

M-government as a subsection of e-government influenced in organizations for enhancing the service delivery to citizens, businesses, and other governments. Therefore, it is necessary that organizations can evaluate the performance of their sub organizations for m-government development planning. In this paper, the required criteria are extracted with a modified BSC framework and performance evaluation is done by combining the fuzzy AHP and fuzzy TOPSIS method.

Keywords

fuzzy set theory; government data processing; statistical analysis; analytical hierarchy process; e-government; electronic government; fuzzy AHP method; fuzzy TOPSIS method; m-government development planning; m-government performance evaluation; Data mining; Decision making; Electronic government; Fuzzy set theory; Information technology; Mobile handsets; Personal digital assistants; Smart phones; Statistics; Telecommunication computing; fuzzy AHP; fuzzy TOPSIS; fuzzy numbers; performance evaluation;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer Sciences and Convergence Information Technology, 2009. ICCIT '09. Fourth International Conference on

Conference_Location

Seoul

Print_ISBN

978-1-4244-5244-6

Electronic_ISBN

978-0-7695-3896-9

Type

conf

DOI

10.1109/ICCIT.2009.311

Filename

5367932