Title :
A Novel Methodology for M-Government Performance Evaluation in Fuzzy Area
Author :
Fasanghari, Mehdi ; Samimi, Hossein
Author_Institution :
Inf. Technol. (IT) Dept., Iran Telecommun. Res. Center (ITRC), Tehran, Iran
Abstract :
M-government as a subsection of e-government influenced in organizations for enhancing the service delivery to citizens, businesses, and other governments. Therefore, it is necessary that organizations can evaluate the performance of their sub organizations for m-government development planning. In this paper, the required criteria are extracted with a modified BSC framework and performance evaluation is done by combining the fuzzy AHP and fuzzy TOPSIS method.
Keywords :
fuzzy set theory; government data processing; statistical analysis; analytical hierarchy process; e-government; electronic government; fuzzy AHP method; fuzzy TOPSIS method; m-government development planning; m-government performance evaluation; Data mining; Decision making; Electronic government; Fuzzy set theory; Information technology; Mobile handsets; Personal digital assistants; Smart phones; Statistics; Telecommunication computing; fuzzy AHP; fuzzy TOPSIS; fuzzy numbers; performance evaluation;
Conference_Titel :
Computer Sciences and Convergence Information Technology, 2009. ICCIT '09. Fourth International Conference on
Conference_Location :
Seoul
Print_ISBN :
978-1-4244-5244-6
Electronic_ISBN :
978-0-7695-3896-9
DOI :
10.1109/ICCIT.2009.311
