A Public Value Based Empirical Analysis of E-Government in Sri Lanka

Author

Karunasena, Kanishka ; Deng, Hepu

Author_Institution

Sch. of Bus. Inf. Technol., RMIT Univ., Melbourne, VIC, Australia

fYear

2009

fDate

7-8 Nov. 2009

Firstpage

583

Lastpage

588

Abstract

Tremendous investment and significant advances have been made in e-government in Sri Lanka. However, rigorous assessment of the effectiveness of such E-government investment is lacking. This paper presents an empirical study of the public value of e-government in Sri Lanka with respect to delivery of public service, achievement of outcomes, and development of trust. The study shows that the E-government in Sri Lanka has made important breakthroughs in promoting the awareness of E-government with the development of various government Websites for facilitating information dissemination. The overall performance of E-government in Sri Lanka, however, is far from satisfactory due to the lack of E-transactions services and the low uptake for available E-government initiatives.

Keywords

government data processing; E-government; Sri Lanka; public service; public value based empirical analysis; Asia; Communications technology; Costs; Electronic government; Europe; Information analysis; Information systems; Information technology; Investments; Moon; Sri Lanka; e-government; emprical study; public value;

fLanguage

English

Publisher

ieee

Conference_Titel

Web Information Systems and Mining, 2009. WISM 2009. International Conference on

Conference_Location

Shanghai

Print_ISBN

978-0-7695-3817-4

Type

conf

DOI

10.1109/WISM.2009.123

Filename

5369288