Automated Availability Management Driven by Business Policies

Policy-driven service management helps reduce IT management cost and it keeps the service management aligned with business objectives. While most of the previous research focuses on performance/resource managements, little has been researched in the area of availability management driven by business policies. This is a critically important task in enterprise IT, because a single failure in enterprise IT could cause huge business loss. It is still unclear how we can automate the availability management in a highly dynamic and complex system according to business level objectives for performance and risk attitude/preference. As a consequence, users can not manage the availability/performance ratio to match their risk tolerance. In this paper, we propose a policy-driven approach to automate run-time availability management in IT systems, according to high level availability and performance objectives. We further apply von Neumann-Morgenstern utility theory to deal with users´ risk attitude policies, an important class of business policies specific for availability management, and the associated preference structures. Based on the proposed approach, we implement an automated decision engine for availability management. The initial evaluation of the solution illustrates the significance of the policy-driven approach and it demonstrates its applicability for availability management in complex IT environments. This way IT users can customize their availability to the risks tolerable by business objectives.