A Framework for Perception of Citizen Demand in E-government Services

The provision of e-government service has proposed a user-oriented approach. The user demand has been placed at the center of electronic public services. Nonetheless, the demand side research has not received adequate attention in the e-government literature. This paper proposes a framework for perception of citizen demand which posits that, given a lack of first-hand information on user responses, government tend to adopt an approach integrating using process and satisfaction to find citizen demand. This analysis may give a certain degree of reference to the e-government service development.