A conceptual knowledge management framework in consultancy services

Author

Farid, Nur Atiqah Bt Mohamed ; Ahmad, Mohd Sharifuddin

Author_Institution

Coll. of Grad. Studies, Univ. Tenaga Nasional (UNITEN), Kajang, Malaysia

fYear

2011

fDate

14-16 Nov. 2011

Firstpage

1

Lastpage

5

Abstract

In 2007, Universiti Tenaga Nasional (UNITEN) was established as one of the first private universities in Malaysia that provides quality and excellent services in education (teaching and learning), research, and consultancy. Along with the establishment, the UNITEN Training and Consultancy (UTC) Unit was instituted as a channel for UNITEN lecturers in extending their skills to the external parties relating to consultancy, training, and short courses. However, there exists no platform for the knowledge created out of these jobs to be shared with other lecturers. This paper proposes the development of a conceptual knowledge management framework as a new consultancy service framework encompassing both internal UNITEN processes and its clients.

Keywords

consultancies; educational institutions; knowledge management; Malaysia; UNITEN training and consultancy unit; Universiti Tenaga Nasional; conceptual knowledge management framework; consultancy services; education; private universities; Companies; Databases; Knowledge management; Materials; Training; Consultancy Services; KM Framework; Knowledge Management;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Technology and Multimedia (ICIM), 2011 International Conference on

Conference_Location

Kuala Lumpur

Print_ISBN

978-1-4577-0988-3

Type

conf

DOI

10.1109/ICIMU.2011.6122718

Filename

6122718