Title :
Service-Oriented Order-to-Cash Solution with Business RSS Information Exchange Framework
Author :
Zhang, Liang-Jie ; Allam, Abdul ; Gonzales, Cesar A.
Author_Institution :
Services Comput. Res., IBM T.J. Watson Res. Center, Hawthorne, NY
Abstract :
For period of time customers have demand for more reusable and manageable service-oriented components for order-to-cash (O2C) solution so they can be easily reconfigured and managed to adapt to business changes quickly. In this paper, we present a service-oriented business process optimization model that minimizes potential revenue leakage through process improvements. We introduce service componentization approach to decompose business processes to identify reusable services in SOA solution context. We adopt Really-Simple-Syndication (RSS) technology to realize a collaborative dispute management solution based on service-oriented architecture (SOA). The proposed approach can help streamline the dispute management process with revenue increase and higher customer satisfaction
Keywords :
Web services; business data processing; financial data processing; groupware; Really-Simple-Syndication technology; adaptive business; business RSS information exchange; business process decomposition; business process improvement; collaborative dispute management; customer satisfaction; manageable service-oriented component; order-to-cash solution; reusable service identification; reusable service-oriented component; revenue leakage minimization; service componentization; service-oriented architecture; service-oriented business process optimization model; Business communication; Collaboration; Companies; Customer relationship management; Electronics industry; Manuals; Marketing and sales; Monitoring; Service oriented architecture; Technology management;
Conference_Titel :
Web Services, 2006. ICWS '06. International Conference on
Conference_Location :
Chicago, IL
Print_ISBN :
0-7695-2669-1
DOI :
10.1109/ICWS.2006.121
