Cooperative mobile agents for automation of service provisioning: A telecom innovation

This paper presents the application of cooperative mobile agents in service provisioning processes characteristic for Next-Generation Network (NGN). The advent of the NGN transforms traditional end-to-end approach to service provisioning towards a consumer-centric model. In a highly competitive market, telecom companies have to envision customers’ future needs and rapidly develop and provide value-added services. Authors propose a semantically enhanced solution of the service provisioning process, where designed model automates complete service provisioning lifecycle in the NGN. Proof-of-concept prototype is deployed into 3G network and enables network operators to enhance their provisioning process with features of proactivity, semantic-awareness and consumer context-awareness.