Title :
Research on Consumer Confidence in the Online Store
Author :
Cao Yu-kun ; Sun Lu
Author_Institution :
Coll. of Econ. & Manage., Northeast Forestry Univ., Harbin, China
Abstract :
Online store is convenient than a physical store, but the development of China´s Internet store also in its infancy. Many literatures for the network study the trust, however, most of them studied before buying and e-commerce environment. My study hopes to buy a whole online store for the flow-way trust the focus of the theoretical study to explore the impact of today´s trust. The trust put forward B2C architecture: trust in the network stressed that the overall impact of the store as well as to customers between the recommendations to establish a network to the customer loyalty level, creating the largest corporate profit. In this study, the model contains two main levels: the purchase of pre-factors, and after the purchase of factors. Through two kinds of levels to explore ways to affect the trust and from the empirical research found that China´s current online store in the obstacles, to explore how to increase consumer´ s business confidence.
Keywords :
Internet; consumer behaviour; electronic commerce; B2C architecture; Internet store; consumer confidence; e-commerce; online store; Business communication; Conference management; Educational institutions; Environmental economics; Forestry; IP networks; Industrial engineering; Information management; Innovation management; Web and internet services; B2C; Confidence; E-commerce; Online store;
Conference_Titel :
Information Management, Innovation Management and Industrial Engineering, 2009 International Conference on
Conference_Location :
Xi´an
Print_ISBN :
978-0-7695-3876-1
DOI :
10.1109/ICIII.2009.498