Title :
A grey STA-GERT quality evaluation model for complex products based on Manufacture-Service Dual-Network
Author :
Ruiting Xu ; Zhigeng Fang ; Jinyu Sun
Author_Institution :
Coll. of Econ. & Manage., NUAA, Nanjing, China
Abstract :
Through analyzing the quality of complex products, this paper reveals that the total quality of complex products is constituted by manufacture quality and lifecycle after-sale service quality. A quality evaluation model of complex products based on the Manufacture-Service Dual-Network is proposed by combining the STA (Success Tree Analysis) method and the GERT (Graph Evaluation and Review Technique) network. With quantitative and qualitative methods, this model presents a more scientific and reasonable approach to evaluate the quality of complex products. Case study shows the significance of quality of service.
Keywords :
graph theory; grey systems; product life cycle management; product quality; trees (mathematics); STA method; complex product quality analysis; graph evaluation-and-review technique network; grey STA-GERT quality evaluation model; lifecycle after-sale service quality; manufacture quality; manufacture-service dual-network; qualitative method; quantitative method; success tree analysis method; Algorithm design and analysis; Analytical models; Equations; Maintenance engineering; Mathematical model; Quality of service; Silicon; GERT; Interval Number; Manufacture-Service Dual-Network; Quality Evaluation;
Conference_Titel :
Grey Systems and Intelligent Services, 2013 IEEE International Conference on
Conference_Location :
Macao
Print_ISBN :
978-1-4673-5247-5
DOI :
10.1109/GSIS.2013.6714777
