Title :
The relationship between consumer experience, perceived value and impulsive buying behavior
Author :
Liang, Ying-Ping
Author_Institution :
Dept. of Marketing & Logistics Manage., Ta Hwa Institue of Technol., Hsinchu, Taiwan
Abstract :
In the consumer´s daily life, unplanned impulse buying behavior accounted for a large proportion. Impulsive buying behavior of consumers in the frequency is also quite high, but they tend to impulse buying for their own behavior without consciousness. Especially in domestic banks for credit and debit card under the strong sales, there are about nine million people in Taiwan are being caught in impulse buying. However, in a highly competitive environment, the competitiveness of enterprises is not only product innovation and price competition strategy, but to give consumers a valuable shopping experience. Therefore, many companies have begun to notice the importance of experiential marketing. In this study, we use the consumer experience as independent variable, perceived value as intervening variable and impulse buying behavior as dependent variable. We also add in three control variables (sex, age and price promotion), so that we could purify the relationship between consumer experience and impulse buying behavior. The main object of this study is based on the general consumer. In this study, 400 questionnaires were sent and the effective rate was 90.75%. Through the regression analysis found that the higher the consumers´ experience, the higher perceived value and impulse buying behavior. Further research and practical implications of these findings are also discussed.
Keywords :
consumer behaviour; innovation management; regression analysis; Taiwan; consumer behavior; consumer experience; experiential marketing; impulsive buying behavior; price competition; product innovation; regression analysis; Advertising; Companies; Cultural differences; Financial management; Regression analysis; Consumer experience; impulse buying behavior; perceived value;
Conference_Titel :
Business Innovation and Technology Management (APBITM), 2011 IEEE International Summer Conference of Asia Pacific
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-9654-9
DOI :
10.1109/APBITM.2011.5996329