Title :
Queueing time for the outbound call management system
Author_Institution :
AT&T Bell Labs., Middletown, NJ, USA
Abstract :
The outbound call management (OCM) system was introduced by M. Sarraf (1989), and its performance was analyzed. In that work, although the probability of joining the queue by a random customer was given, the time spent in the queue was not addressed. The average time to empty a queue, once it is formed, is given, along with the average time the customer at the head of the queue has to wait before being served. The average time a customer spends in the queue lies between these two values. Some examples are given
Keywords :
probability; queueing theory; telecommunication network management; telecommunications computing; automatic customer number dialling; outbound call management system; probability; queueing time; Availability; Databases; Equations; Lakes; Performance analysis; Probability distribution; Queueing analysis; Statistics; Steady-state;
Conference_Titel :
Global Telecommunications Conference and Exhibition 'Communications Technology for the 1990s and Beyond' (GLOBECOM), 1989. IEEE
Conference_Location :
Dallas, TX
DOI :
10.1109/GLOCOM.1989.64099
