An Application of SMS Technology for Customer Service Centre

Author

Idris, Ariff ; Basari, Abd Samad Hasan ; Zubir, Nur Hanisah

Author_Institution

Fac. of Inf. & Commun. Technol., Univ. Teknikal Malaysia Melaka, Ayer Keroh, Malaysia

fYear

2009

fDate

4-7 Dec. 2009

Firstpage

633

Lastpage

636

Abstract

SMS technology is designed originally as a communication tool between a service provider and its users. However in the last few years this technology has allowed users to communicate among them. The vast growth of mobile technology is also one of the elements that help in utilizing this technology. Users are able to get very fast information anywhere. In order to utilize this technology, CeS-LAP is developed to improve the current services provided by Lembaga Air Perak (LAP). This system is aimed at providing better complaint system, customer information system and expectantly an alternative way for customer to check their unpaid bill.

Keywords

customer services; electronic messaging; Lembaga Air Perak; SMS technology; customer information system; customer service centre; Computer applications; Constraint optimization; Containers; Customer service; Design optimization; Integer linear programming; Laboratories; Pattern recognition; Printing; Testing; SMS; customer service center; mobile phone;

fLanguage

English

Publisher

ieee

Conference_Titel

Soft Computing and Pattern Recognition, 2009. SOCPAR '09. International Conference of

Conference_Location

Malacca

Print_ISBN

978-1-4244-5330-6

Electronic_ISBN

978-0-7695-3879-2

Type

conf

DOI

10.1109/SoCPaR.2009.124

Filename

5370476