AI-assisted telecommunications user support system for intelligent network

Author

Yagi, Hikaru ; Fujioka, Masanobu ; Wakahara, Yasushi

Author_Institution

KDD R&D Lab., Saitama, Japan

fYear

1991

fDate

2-5 Dec 1991

Firstpage

1378

Abstract

CAPRIS (calling procedure instruction system) utilizes knowledge processing technologies so as to construct a human interface which is easy to use and permit heuristic retrieval of contact points. A description is presented of the design and implementation of the system in the authors´ intelligent network environment. Evaluation of CAPRIS shows that the response time for most interactions is one minute or so. It was confirmed that all the functions described were realized

Keywords

intelligent networks; knowledge based systems; telecommunication systems; telecommunications computing; user interfaces; AI; CAPRIS; artificial intelligence; business communications; calling procedure instruction system; contact points; heuristic retrieval; human interface; intelligent network; interactions; knowledge processing technologies; response time; system design; telecommunications user support system; Artificial intelligence; Humans; Intelligent networks; Laboratories; Research and development; Speech recognition; Stress; Target recognition; Telecommunications; Yagi-Uda antennas;

fLanguage

English

Publisher

ieee

Conference_Titel

Global Telecommunications Conference, 1991. GLOBECOM '91. 'Countdown to the New Millennium. Featuring a Mini-Theme on: Personal Communications Services

Conference_Location

Phoenix, AZ

Print_ISBN

0-87942-697-7

Type

conf

DOI

10.1109/GLOCOM.1991.188595

Filename

188595