Title :
Improving software delivery quality via the customer-supplier team [telecommunications]
Author :
Pratt, William M.
Author_Institution :
Northern Telecom Inc., Research Triangle Park, NC, USA
Abstract :
A description is given of the role of the customer-supplier relationship in the successful implementation of a continuous quality improvement program aimed at the software retrofit delivery process for central telephone office switches. The author examines the factors critical to the success of the program as they relate to the ongoing customer-supplier interface and to the supplier´s internal infrastructure and processes
Keywords :
electronic switching systems; maintenance engineering; quality control; software quality; telecommunications computing; central telephone office switches; continuous quality improvement program; customer-supplier relationship; internal infrastructure; internal processes; software retrofit delivery process; Application software; Continuous improvement; Costs; Fluid flow measurement; Instruments; Productivity; Software quality; Switches; Telecommunication switching; Telephony;
Conference_Titel :
Global Telecommunications Conference, 1991. GLOBECOM '91. 'Countdown to the New Millennium. Featuring a Mini-Theme on: Personal Communications Services
Conference_Location :
Phoenix, AZ
Print_ISBN :
0-87942-697-7
DOI :
10.1109/GLOCOM.1991.188609
