Experience and evolution of voice recognition applications for telecommunications services

Author

Fujioka, Masanobu ; Yamamoto, Seiicbi ; Nakamura, Makoto ; Mukasa, Takashi ; Inoue, Naomi

Author_Institution

Nippon Ericsson KK, Tokyo, Japan

Volume

3

fYear

1998

fDate

1998

Firstpage

1338

Abstract

We have been making various trials of voice recognition applications with the objective to improve the human interface for telephone services as well as to reduce operation costs. This paper, after reviewing the current level in maturity of the voice recognition technology, identifies its application areas in terms of telecommunications services. Various trials of voice recognition applications of an original nature made by us are then disclosed. The issues and their solutions experienced through the trials are also discussed. Finally, the design of the IP (intelligent peripheral) for voice recognition, based on these experiences, in the framework of the IN (intelligent network) is discussed

Keywords

application program interfaces; intelligent networks; natural language interfaces; speech recognition; telephony; API; IN; human interface; intelligent network; intelligent peripheral; operation costs reduction; telecommunications services; telephone services; voice recognition applications; voice recognition technology; Automatic speech recognition; Costs; Face recognition; Humans; Intelligent networks; Isolation technology; Speech recognition; Telecommunication services; Telephony; Vocabulary;

fLanguage

English

Publisher

ieee

Conference_Titel

Global Telecommunications Conference, 1998. GLOBECOM 1998. The Bridge to Global Integration. IEEE

Conference_Location

Sydney,NSW

Print_ISBN

0-7803-4984-9

Type

conf

DOI

10.1109/GLOCOM.1998.776560

Filename

776560