Title :
Experience and evolution of voice recognition applications for telecommunications services
Author :
Fujioka, Masanobu ; Yamamoto, Seiicbi ; Nakamura, Makoto ; Mukasa, Takashi ; Inoue, Naomi
Author_Institution :
Nippon Ericsson KK, Tokyo, Japan
Abstract :
We have been making various trials of voice recognition applications with the objective to improve the human interface for telephone services as well as to reduce operation costs. This paper, after reviewing the current level in maturity of the voice recognition technology, identifies its application areas in terms of telecommunications services. Various trials of voice recognition applications of an original nature made by us are then disclosed. The issues and their solutions experienced through the trials are also discussed. Finally, the design of the IP (intelligent peripheral) for voice recognition, based on these experiences, in the framework of the IN (intelligent network) is discussed
Keywords :
application program interfaces; intelligent networks; natural language interfaces; speech recognition; telephony; API; IN; human interface; intelligent network; intelligent peripheral; operation costs reduction; telecommunications services; telephone services; voice recognition applications; voice recognition technology; Automatic speech recognition; Costs; Face recognition; Humans; Intelligent networks; Isolation technology; Speech recognition; Telecommunication services; Telephony; Vocabulary;
Conference_Titel :
Global Telecommunications Conference, 1998. GLOBECOM 1998. The Bridge to Global Integration. IEEE
Conference_Location :
Sydney,NSW
Print_ISBN :
0-7803-4984-9
DOI :
10.1109/GLOCOM.1998.776560
