Exploring teleconsultation acceptance: A comparison study between emergency and non-emergency setting

This research explores the acceptance of teleconsultation technology among healthcare providers of public hospitals in Malaysia. Primary constructs from Davis´ Technology Acceptance Model (TAM) are employed for this purpose. Further, the study also compares the level of user acceptance between emergency and non-emergency setting. This study is based on descriptive statistic and correlation analysis served as preliminary exploration of the acceptance of the technology understudy. The study reports a high level of acceptance of teleconsultation technology in both emergency and non-emergency settings thus exhibits no significant difference in acceptance the acceptance of teleconsultation technology for both respective settings. The results indicate that the acceptance of teleconsultation is moderately correlated with perceived usefulness of the technology thus not even significant to perceived ease of use suggesting more rigorous research efforts should be carried out to uncover other external contextualized factors which may have existed in teleconsultation acceptance and adoption. Overall, the findings are useful in providing a preliminary foundation for future teleconsultation adoption studies in the relevant context.